Refund & Return Policy

Effective Date: January 13, 2025

At RDPMiner Technologies Limited, we take pride in offering top-notch RDP services tailored to meet your needs. This Refund & Return Policy is designed to ensure transparency and fairness for all purchases made on our website, rdpminer.com.

1. Eligibility for Refunds

We offer refunds for our RDP services under the following conditions:

• The purchased RDP service was not activated or delivered within the promised timeframe.
• The RDP service was found to be non-functional, despite multiple troubleshooting attempts by our support team.
• A refund request is submitted within 3 days of the service activation.

Note: Refunds are not provided for issues arising from user-side technical errors or misuse of the RDP service.

2. Non-Refundable Services

The following scenarios are ineligible for refunds:

• Services already delivered and actively in use.
• Upgraded plans or additional resources added after initial purchase.
• Non-compliance with our Terms of Service.

3. Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact us at support@rdpminer.com with your order details, including the service ID and payment receipt.
• Provide a detailed explanation of the issue, including any error messages or relevant screenshots.
• Allow our team up to 2 business days to investigate and respond to your request.

4. Alternatives to Refunds

In some cases, we may offer the following alternatives to refunds:

• Free extension of the service period.
• Replacement of the RDP server with an upgraded configuration.
• Additional troubleshooting or technical support.

5. Refund Processing

Approved refunds will be processed through the original payment method. Depending on your bank or payment provider, it may take 5-7 business days for the refund to reflect in your account.

6. Commitment to Quality

Our mission is to ensure a seamless and secure RDP experience for all our customers. If you encounter any issues, we encourage you to reach out to our support team for assistance before considering a refund.

7. Contact Us

If you have any questions about our Refund & Return Policy or need further assistance, please contact us:

RDPMiner Technologies Limited
1234 Tech Park Drive, Suite 456
Miami, Florida, 33101, USA
Email: support@rdpminer.com